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Bolsa Florist

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Text logo reading FLORENCE in large, bold letters, with By Bolsa Florist in smaller, lighter font underneath, all on a white background.
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Privacy Policy

Effective Date: July 13, 2026

At Bolsa Florist LLC (“we,” “us,” “our,” or “the Company”), we respect your privacy and are deeply committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, safeguard, and retain your data when you visit our website, utilize our floral services, purchase our products, or interact with us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). We collect this data across three primary categories:

A. Information You Voluntarily Provide to Us

  • Contact & Account Information: Real name, alias, postal address, shipping address, email address, telephone number, account username, and encrypted password.

  • Transaction & Commercial Information: Products purchased, obtained, or considered; order history; billing address; recipient name, delivery address, phone number, and custom gift messages or notes.

  • Customer Support & Communications: Information you provide when you contact us with questions, leave feedback, or sign up for a newsletter, loyalty rewards, or a recurring floral subscription.

B. Information Collected Automatically

When you navigate our website, we or our third-party service providers automatically collect technical and usage data via cookies, web beacons, pixels, and server logs:

  • Device Identifiers: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

  • Online Activity & Usage Data: Clickstream data to, through, and from our website (including date and time); page response times, download errors, duration of page visits, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

C. Sensitive Personal Information

We do not intentionally or knowingly collect sensitive personal information (such as social security numbers, racial origins, or precise geolocation data) unless strictly required to complete a custom, verified commercial transaction or specific delivery request.

2. California Notice at Collection (Categories of Data & Retention)

Pursuant to California privacy laws, we notify you that we collect the following categories of Personal Information, and will retain them no longer than reasonably necessary to fulfill your order, handle tax/accounting records, or maintain your ongoing subscription/loyalty account:

  • Identifiers: Name, delivery address, email, phone number, IP address. (Retained for the duration of our active commercial relationship plus standard statutory tax audit periods).

  • Commercial Information: Transaction history, flower selections, billing details. (Retained for standard financial and corporate reporting requirements).

  • Internet/Network Activity: Browsing history, cookie interactions, and device data. (Retained up to 12 months for website performance optimization).

3. Cookies, Tracking Technologies, and Third-Party Ads

Our website utilizes cookies and tracking pixels (such as Google Analytics, Meta/Facebook Pixels, and Instagram tags) to optimize your user experience, measure site performance, and serve targeted advertisements.

  • Essential Cookies: Necessary for the website to function, such as maintaining items in your shopping cart.

  • Performance & Analytics Cookies: Help us understand how visitors interact with our site so we can improve design and usability.

  • Targeting & Advertising Cookies: Used by third-party advertising companies to build a profile of your interests and show you relevant adverts on other websites.

4. How We Use Your Personal Information

We use your information only for lawful, legitimate business purposes, including to:

  • Fulfill Orders: Process payments, manage recurring floral subscriptions, and execute physical deliveries to recipients.

  • Provide Customer Care: Manage your account, respond to inquiries, resolve complaints, and notify you about updates to your order status or our policies.

  • Execute Marketing: Provide you with newsletters, promotional offers, or tailored digital advertising (where permitted by law).

  • Prevent Fraud: Detect, protect against, and prosecute security incidents, malicious activity, or fraudulent transactions.

  • Ensure Legal Compliance: Comply with applicable local, state, federal, and international laws, regulations, or court orders.

5. How We Share and Disclose Your Information

We do not sell your personal information for monetary compensation. However, we may disclose or share your data with trusted third parties for standard business operational purposes:

  • Service Providers & Vendors: Credit card processors (e.g., Stripe, Shopify Payments, Square), cloud hosting companies, email marketing platforms, and backend e-commerce software providers.

  • Delivery Personnel & Couriers: Sharing recipient names, delivery addresses, phone numbers, and delivery instructions with internal drivers or third-party logistics networks to fulfill deliveries.

  • Ad Networks & Analytics Partners: Sharing limited device and tracking data via pixels to measure advertising campaigns and deliver relevant marketing.

  • Corporate Transfers: In the event of a merger, acquisition, restructuring, or asset sale, customer information may be transferred as a business asset.

  • Legal Obligations: Disclosing data to law enforcement, regulators, or legal counsel if required by law, to protect our legal rights, or to ensure the safety of our customers and the public.

6. Text / SMS Marketing Disclosures (TCPA Compliance)

If you elect to opt-in to receive SMS marketing messages or delivery alerts from Bolsa Florist LLC, the following terms apply:

  • We collect your phone number directly through our opt-in forms.

  • We use this information solely to send you transactional updates, delivery alerts, and promotional text messages.

  • No Sharing of SMS Consent: Text messaging originator opt-in data and consent will not be shared, sold, or rented to any third parties or affiliates for marketing purposes.

  • Opt-Out: You can cancel the SMS service at any time by texting “STOP” to our shortcode or number.

7. Data Security and Retention

We use industry-standard administrative, technical, and physical security measures (including Secure Sockets Layer [SSL] encryption for payment transmissions) to safeguard your data. While we make every effort to secure our networks, no internet transmission or electronic data storage method is 100% secure; therefore, we cannot guarantee absolute security.

We retain your Personal Information only for as long as necessary to fulfill the commercial purposes outlined in this policy, satisfy legal, tax, or accounting requirements, or resolve disputes.

8. Consumer Privacy Rights (California & Multi-State Residents)

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Utah, Texas, and others), you may be entitled to specific statutory rights regarding your Personal Information:

  • Right to Know / Access: You have the right to request a disclosure of what Personal Information we have collected, used, and shared about you.

  • Right to Delete: You have the right to request the deletion of your Personal Information, subject to certain legal exemptions (e.g., if we must retain the data to complete an open transaction or comply with a law).

  • Right to Correct: You have the right to request that we correct inaccurate Personal Information that we maintain about you.

  • Right to Opt-Out of Selling or Sharing: You have the right to direct a business that sells or shares personal information for targeted behavioral advertising not to do so. (As noted, we do not sell data for money, but third-party pixels may qualify as “sharing” under certain state frameworks. You may request an opt-out).

  • Right to Non-Discrimination: We will not discriminate against you (such as charging different prices or denying services) for exercising any of your legal privacy rights.

  • California “Shine the Light” Law: California residents may request once per year, free of charge, information regarding our disclosure (if any) of personal information to third parties for their direct marketing purposes. Bolsa Florist LLC does not share your data for third-party independent marketing use.

  • California Do Not Track (DNT) Signals: Please note that our website is configured to honor automated browser signals regarding tracking preferences, including Global Privacy Control (GPC) settings. However, standard browser-initiated “Do Not Track” (DNT) signals may not be uniformly recognized across all server systems due to a lack of a universal industry standard.

To exercise any of these rights, please submit a verifiable consumer request to us via the contact methods listed in Section 10.

9. Children’s Privacy (COPPA Compliance)

Our website and products are designed for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will cancel order and delete it from our systems immediately.

10. Changes to This Privacy Policy

We reserve the right to amend, update, or alter this Privacy Policy at any time to reflect operational, legal, or regulatory modifications. When changes are made, we will update the “Effective Date” at the top of this document. We encourage you to review this policy periodically and check back often to stay informed about how we protect your information. Your continued use of our website and services after any modifications constitutes your acknowledgment and acceptance of the updated terms.

11. Contact Information

If you have questions, comments, or complaints about this Privacy Policy, or if you wish to exercise your legal data privacy rights, please contact us immediately:

Bolsa Florist LLC

Mailing Address: 9938 Bolsa Ave. ste.109 Westminster CA 92683

Email Address: Sales@BolsaFlorist.com

Phone Number: 1.949.933.3416