Skip to main content

Bolsa Florist

Terms & Conditions

Last Updated: July 13, 2026

Welcome to Bolsa Florist LLC (“Company,” “we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by the following Terms and Conditions and Delivery Policies. Please read them carefully before placing an order.

1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California. Any disputes arising from your use of our website or services shall be handled in the appropriate courts of California.

2. Pricing and Seasonal Fluctuations

    • Market Rates: Flower pricing fluctuates based on seasonal availability and wholesale market rates. All prices are subject to change without notice.
    • Holiday Rates: Holiday pricing applies to orders placed or delivered during peak floral holidays. The price displayed at checkout is the final price for that transaction.

3. Payment Methods

We accept major credit cards and Apple Pay. Orders will not be processed or fulfilled until payment is successfully authorized.

4. Substitution Policy

Because flowers are a living, perishable commodity, specific colors, varieties, or containers may occasionally be unavailable due to market supply. Bolsa Florist LLC reserves the right to make substitutions of equal or greater value. We will always maintain the overall style, theme, and color palette of your selected arrangement to ensure it is just as beautiful.

5. Delivery Policy

We want your floral gifts to arrive fresh and beautiful! To help us ensure a smooth delivery, please review our guidelines below:

    • Incorrect Addresses: Please double-check your delivery address before completing your order. If an incorrect address is provided, our courier will drop the arrangement off at the location specified on the order. Because flowers are perishable, we cannot retrieve them once delivered, and we are unable to issue refunds or replacements for address errors.
    • Unsafe or Unreachable Locations: If our driver arrives at an address where flowers cannot be safely left outside (e.g., public areas, busy storefronts, or inclement weather), we will bring the arrangement back to our flower shop for the customer or recipient to pick up.
    • Gated Communities & Secure Buildings: If the delivery destination is a gated community or secure building and our driver is unable to gain entry, the arrangement will be brought back to our shop for customer pickup.
    • Redelivery Options: If an order is returned to our shop due to access issues or an unsafe drop-off location, a second delivery attempt can be scheduled for an additional redelivery fee. Alternatively, the customer is welcome to pick it up at our shop for no extra charge.
    • Abandonment Policy: Returned arrangements will be held at our shop for two (2) days. If the flowers are not picked up or a redelivery is not scheduled within 2 days, the arrangement will be discarded, and no replacements, store credits, or refunds will be issued.

6. “All Sales Are Final” and Issue Resolution

    • No Refunds: Due to the custom and perishable nature of our products, all sales are final. We do not offer refunds or cancellations once an order has been placed and processed.
    • Quality Issues: We take great pride in our designs. If there is a legitimate issue with the condition or quality of your flowers upon arrival, you must contact us via email or phone within 24 hours of delivery.
    • Photo Requirement: To help us understand what went wrong and find a solution, you must provide a clear photo of the flowers within the 24-hour window.
    • Sole Discretion: Bolsa Florist LLC reserves the right to determine an appropriate solution (such as a replacement or store credit) if we find it appropriate upon reviewing the photo documentation. Requests made after 24 hours cannot be accommodated.

7. Contact Information

If you have any questions or concerns regarding these policies, please reach out to us at:

    • Business Name: Bolsa Florist LLC
    • Address: 9938 Bolsa Ave, Suite 109, Westminster, CA 92683
    • Phone: 949.933.3416